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Vector Directory Numbers (VDN)

Avaya Application Enablement Services (AES)

Computer Telephony Interface (CTI)

Device Type
Device Number/Extension
VDN
50000
Vector
11
Skill group
11
Logical agent IDs
50021, 50022, 50023, 50024
Agent stations
22001, 22002, 22003, 22007

display system-parameters customer-options Page 6 of 11
CALL CENTER OPTIONAL FEATURES
Call Center Release: 3.0
ACD? y Reason Codes? n
BCMS (Basic)? y Service Level Maximizer? n
BCMS/VuStats Service Level? n Service Observing (Basic)? y
BSR Local Treatment for IP & ISDN? n Service Observing (Remote/By FAC)? y
Business Advocate? n Service Observing (VDNs)? n
Call Work Codes? n Timed ACW? N
DTMF Feedback Signals For VRU? n Vectoring (Basic)? y
Dynamic Advocate? n Vectoring (Prompting)? n
Expert Agent Selection (EAS)? n Vectoring (G3V4 Enhanced)? n
EAS-PHD? n Vectoring (3.0 Enhanced)? n
Forced ACD Calls? n Vectoring (ANI/II-Digits Routing)? n
Least Occupied Agent? n Vectoring (G3V4 Advanced Routing)? n
Lookahead Interflow (LAI)? n Vectoring (CINFO)? n
Multiple Call Handling (On Request)? n Vectoring (Best Service Routing)? n
Multiple Call Handling (Forced)? n Vectoring (Holidays)? n
PASTE (Display PBX Data on Phone)? n Vectoring (Variables)? n
(NOTE: You must logoff & login to effect the permission changes.)

Enter the add hunt-group n command; where n is an unused hunt group number. On Page 1 of the hunt-group form, assign a descriptive Group Name and Group Extension valid in the provisioned dial plan. Set the ACD, Queue, and Vector fields to y. When ACD is enabled, hunt group members serve as ACD agents and must log in to receive ACD split/skill calls. When Queue is enabled, calls to the hunt group will be served by a queue. When Vector is enabled, the hunt group will be vector controlled.

add hunt-group 11 Page 1 of 3
HUNT GROUP
Group Number: 11 ACD? y
Group Name: Test Queue? y
Group Extension: 50091 Vector? y
Group Type: ucd-mia
TN: 1
COR: 1 MM Early Answer? n
Security Code: Local Agent Preference? n
ISDN/SIP Caller Display:
Queue Limit: unlimited
Calls Warning Threshold: Port:
Time Warning Threshold: Port:

On Page 2, set the Skill Number (SN) to the hunt group number previously created. The Skill Level (SL) may be set according to customer requirements.

add agent-loginID 50021 Page 1 of 2
AGENT LOGINID
Login ID: 50021 AAS? n
Name: Agent-50021 AUDIX? n
TN: 1 LWC Reception: spe
COR: 1 LWC Log External Calls? n
Coverage Path: AUDIX Name for Messaging:
Security Code:
LoginID for ISDN Display? n
Password: 1234
Password (enter again): 1234
Auto Answer: station
MIA Across Skills: system
ACW Agent Considered Idle: system
Aux Work Reason Code Type: system
Logout Reason Code Type: system
Maximum time agent in ACW before logout (sec): system

add vector 11 Page 1 of 3
CALL VECTOR
Number: 11 Name: Queue to skill1
Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? y
Prompting? n LAI? n G3V4 Adv Route? n CINFO? n BSR? n Holidays? n
Variables? n 3.0 Enhanced? n
01 wait-time 2 secs hearing ringback
02 queue-to skill 11 pri m

add vdn 50000 Page 1 of 2
VECTOR DIRECTORY NUMBER
Extension: 50000
Name: VDN-50000
Vector Number: 11
Meet-me Conferencing? n
Allow VDN Override? n
COR: 1
TN: 1
Measured: internal